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CaptureNow Call Flow Questions

All Case Type Questions

Asbestos

  1. Are you the person that was exposed to asbestos?
  2. Did the exposure to asbestos, result in a diagnosis of lung cancer or mesothelioma?
  3. When did the exposure take place?
  4. What was your occupation where you believe the exposure occurred?
  5. In what States do you believe you were exposed?
  6. Summary of anything else that you believe is important to share.

Auto Accident

  1. Were you the person that was involved in the accident?
  2. Did the accident result in a serious injury, or an injury that required medical treatment?
  3. Did the accident occur within the last 12 months?
  4. In which city and state did the accident occur?
  5. Please describe the injuries.
  6. In a few sentences, please describe how the accident occurred.

Bankruptcy

  1. Are you the person that is seeking assistance for a bankruptcy matter?
  2. Is the bankruptcy for an individual or a business?
  3. Please provide some details surrounding your situation.

Business Law

  1. What is your role with the business you are calling about?
  2. City and State where the business is located.
  3. Please describe the issue that you are calling about.

Camp Lejeune (with qualifying questions)

The caller must answer “Yes” to the questions that are underlined in order to transfer the call.

  1. Did you or a loved one, spend at least 30 days in Camp Lejeune between 1953 and 1987?
  2. Have you or a loved one been diagnosed with Cancer, or any medical conditions, following the time spent at Camp Lejeune?
  3. Did you or a loved one receive any medical treatment for this condition?
  4. Please describe the Cancer or medical conditions that were suffered. 

Child Sex Abuse

  1. Are you the person that was abused as a child?
  2. Did the person that was abused, personally know the individual who committed the abuse?
  3. Was the abuser affiliated with any business, religious group or organization, at the time of the abuse?
  4. How old was the victim at the time of the abuse?
  5. City and State where the assault took place.
  6. Summary of what happened.

Civil Rights

  1. Are you the person that experienced a violation of their civil rights?
  2. Did the civil rights violation occur within the last twelve months?
  3. City and State where this happened. 
  4. Who committed the civil rights violation?
  5. Description of what happened.

Class Action

  1. What is the name of the product or company that you believe did something wrong?
  2. Did this product or company cause you to lose money?
  3. Did you sustain a physical injury as a result of this product or company? 
  4. Have you communicated with the company about the issues with their product?
  5. Summary of what happened.

Criminal Defense – General

  1. Who is the person that is seeking legal assistance?
  2. What type of criminal matter are you calling about?
  3. When did the incident occur?
  4. City and State where this occurred.
  5. If there is a scheduled court date, relating to this matter, please tell me what that date is.

Criminal Defense – Driving Under The Influence

  1. When did the incident occur?
  2. In which county did the incident happen?
  3. Please tell me the birth date of the individual who was charged with driving under the influence.
  4. If you submitted to a breathalyzer or a blood test, what were the results?
  5. Any other information that you think we should know.

Criminal Defense – Felony

  1. Who is the person that is seeking legal assistance?
  2. What type of criminal matter are you calling about?
  3. When did the incident occur?
  4. City and State where this occurred.
  5. If there is a scheduled court date, relating to this matter, please tell me what that date is.
  6. Any other information that you think we should know.

Criminal Defense – Misdemeanor

  1. Who is the person that is seeking legal assistance?
  2. What type of criminal matter are you calling about?
  3. When did the incident occur?
  4. City and State where this occurred.
  5. If there is a scheduled court date, relating to this matter, please tell me what that date is.
  6. Any other information that you think we should know.

Criminal Defense – Traffic Violation

  1. Who is the person that is seeking legal assistance?
  2. What traffic violations are you calling about?
  3. When did the incident occur?
  4. City and State where this occurred.
  5. If there is a scheduled court date, relating to this matter, please tell me what that date is.
  6. Any other information that you think we should know.

Dangerous Contamination

  1. Are you the person that was affected by a dangerous contamination?
  2. Please tell me what event you are calling about.
  3. When did this event occur?
  4. Please tell me what injuries or damages were caused by this event.
  5. City and State where this event occurred.
  6. Any other details that you believe are important to share. 

Dangerous Medication

  1. Are you the person who suffered an injury after taking a medication?
  2. What medication are you calling about?
  3. What injuries, if any, were suffered as a result of this medication?
  4. If diagnosed, on approximately what date were these injuries diagnosed?
  5. City and State where you took this medication.
  6. Any other details that you believe are important to share.

Defective Medical Device

  1. What product are you calling about?
  2. What injury, if any, did this product cause?
  3. When did you suffer this injury?
  4. Please provide any other details that you believe are important to share. 

Employment - General

  1. Are you the person that experienced an employment related issue?
  2. Did the incident occur within the last 12 months?
  3. What is the name of the company, where this incident occurred?
  4. City and State where the incident took place.
  5. Description of what occurred

Employment – Discrimination

  1. Are you the person that was discriminated at work?
  2. Did the discrimination take place within the last twelve months?
  3. When did the discrimination begin?
  4. What is the name of the company where the discrimination took place?
  5. City and State where the discrimination took place.
  6. Description of the discrimination that occurred.

Employment – Wage Dispute

  1. Are you the person that has a wage dispute?
  2. Did the wage dispute become apparent within the last twelve months?
  3. Are other employees experiencing the same issue?
  4. What is the name of the company the dispute is with?
  5. City and State where the wage dispute occurred.
  6. Description of what happened.

Employment – Workplace Harassment

  1. Are you the person that was harassed at work?
  2. Did the harassment take place within the last twelve months?
  3. For how long did the harassment take place?
  4. What is the name of the company where the harassment took place?
  5. City and State where the harassment took place.
  6. Description of what happened.

Employment – Wrongful Termination

  1. Are you the person whose employment was terminated?
  2. Did the wrongful termination take place within the last twelve months?
  3. What is the name of the company you are calling about?
  4. City and State where the wrongful termination took place.
  5. Description of why you believe there was a wrongful termination.

Entertainment Law

  1. What area, within the entertainment industry, are you looking to speak with an attorney about?
  2. Description of what happened.

Fair Credit Reporting Act

  1. Within the past 2 years, have you been denied or delayed a job, apartment, housing, mortgage, loan, or any credit, due to an error on your credit history, on your credit report?
  2. Within the past 2 years, have you been reported as deceased, on a credit report of any kind?
  3. Within the past 2 years, has a credit reporting agency reported someone else’s credit history on your credit report?
  4. Within the past 2 years, has any background screening reporting company inaccurately reported a criminal offense, or reported someone else’s criminal history on your background report? 
  5. Have you been treated unfairly or scammed by a large corporation?
  6. Description of what happened.

Family Law – General

  1. Are you the person that is seeking assistance for a family law matter?
  2. What area of family law are you seeking assistance for?
  3. Any other details that you would like to share?

Family Law – Custody Issue

  1. Are you the person that is seeking assistance with a custody issue?
  2. What type of custody issue you are calling about?
  3. How long have you been dealing with this issue?
  4. Any other details that you would like to share?

Family Law – Divorce

  1. Are you the person that is seeking assistance with a marital issue?
  2. Are there any minor children involved? 
  3. Do you believe that the potential divorce will be contested?
  4. Any other details that you would like to share?

Hurricane Claims

  1. Are you the person that was affected by a natural disaster?
  2. Please tell me what event you are calling about.
  3. When did this event occur?
  4. Please tell me what injuries or damages were caused by this event.
  5. City and State where this event occurred.
  6. Any other details that you believe are important to share.

Immigration

  1. Which of the following, if any, best describes the type of immigration issue that you are calling about: Asylum? Deportation? Sponsorship? Or something else?
  2. Description of current circumstances.

Insurance Dispute

  1. Are you the person that is seeking assistance with an insurance dispute?
  2. What type of insurance dispute are you calling about?
  3. When did the event, that caused this dispute, occur?
  4. City and State where this event occurred.
  5. Name of the insurance company that you are disputing with.
  6. Any other details that you would like to share.

Medical Malpractice

  1. Are you the person that suffered from a medical malpractice?
  2. Did the malpractice result in a serious injury, or an injury that required additional medical attention?
  3. If there were injuries, please describe them.
  4. Did the malpractice take place within the last 12 months?
  5. City and State where the malpractice occurred
  6. Explanation of why the caller believes that a malpractice was committed

Military Legal Assistance

  1. Are you, or the person you are calling about, on active duty in the U.S. military?
  2. In what City, State, or Country are you calling from?
  3. What is the military service branch for this matter?
  4. If you were to put this matter into a category, what would you call it?
  5. Description of what happened.

Nursing Home Incident

  1. Are you the person who was involved in an incident at a nursing home?
  2. Did the incident result in a serious injury, or an injury that required medical attention?
  3. Did the incident take place, within the last 12 months?
  4. City and state where the incident occurred
  5. Description of the incident and any injuries that were sustained

Patent, Trademark and Copyright

  1. Which of the following are you calling about: Patents? Trademarks? Or Copyrights?
  2. What is your role with the business you are calling about?
  3. City and State where the business is located.
  4. Please describe the issue that you are calling about.

Personal Injury 

  1. Are you the person that was injured?
  2. Did the incident result in a serious injury, or an injury that required medical attention?
  3. Did the incident happen within the last 12 months?
  4. In which city and state did the incident occur?
  5. Please describe the injuries.
  6. In a few sentences, provide a brief description of how the injury occurred.

Product Liability

  1. Are you the person who suffered an injury, that was caused by a product?
  2. What product do you believe caused the injury?
  3. What injuries, if any, were suffered as a result of this product?
  4. On approximately what date did the injury occur?
  5. City and State where the injury occurred.
  6. Description of what happened. 

Real Estate

  1. Are you the person that is seeking assistance for a real estate matter?
  2. City and State where the real estate property that you are calling about is located.
  3. Description of the real estate matter that you would like assistance with.

Sexual Assault – Adult

  1. Are you the person that was assaulted?
  2. Did the person that was assaulted, personally know the individual who committed the assault?
  3. Was the person that committed the assault, affiliated with any business, religious group or organization, at the time of the assault?
  4. In what year did the assault take place?
  5. City and State where the assault took place.
  6. Summary of what happened.

Social Security Disability 

  1. Are you the individual seeking assistance with social security benefits?
  2. Are social security benefits currently being received?
  3. Is the person seeking assistance, currently earning more than $1,100 per month?
  4. Current age of the person seeking assistance
  5. What is the disability that prevents work from being performed?
  6. Has there been medical treatment for this condition?

Title IX

  1. Kindly provide a summary of what happened. 

Veterans Benefits

  1. Are you the person that is seeking assistance with veteran benefits?
  2. Has an application for veteran benefits been submitted?
  3. Has an application for veteran benefits been denied?
  4. In which branch of the military, did you or the person seeking benefits, serve?
  5. Years of service
  6. Description of any other details that are important to share

Wills, Trusts and Estates

  1. Are you the person that is seeking assistance for a Trust and Estate matter?
  2. What type of matter are you seeking assistance for?
  3. Any other details that you would like to share?

Work Related Injury 

  1. Are you the person who suffered a work-related injury?
  2. What injury was suffered?
  3. Did this injury require medical attention?
  4. Did the injury happen, within the last 12 months?
  5. Has the workplace been notified of the injury?
  6. City and State where the injury occurred.
  7. Description of how the injury occurred.