How to Forward Calls from Phone.com to CaptureNow
- Go to Configure, and Manage Users & Extensions.
- Select Edit for the extension you want to forward.
- In Settings on the left menu, go to Call Handling.
- Set up the call routing as a "Forward Call" step, and enter your CaptureNow number.
- Click on the Advanced Options icon.
- Set Caller ID to show me as "Caller's ID" so that we can identify the caller's number.
- Set screening to OFF, Click Save Rule Setting