How to Forward Calls from UniTel to CaptureNow

To configure your phone system to forward your UniTel Voice line directly to your CaptureNow number:

1. Log into your UniTel phone system
2. Navigate to “Settings”
3. Navigate to “Your Numbers” where you should see your UniTel Voice number listed
4. Select “Edit” on the number
5. Under forwarding options, select “Transfer to Extension” 
6. Select "Extension 0".
7. Make sure your Caller ID Display is set to the Caller's Number, and the Notification Action is set to None. Hit “Save”.
8. Navigate to "Extensions".
9. Click “Edit” on Department Extension Zero.
10. In the “General Information” section, scroll down to the "Voicemail" toggle and click to turn it to “OFF”.
11. Over to the right under the section “Forwarding Extensions & Numbers”, you’ll see that Department Extension 0 is forwarding to the contact number you entered at signup. If you would like to change this number select “Edit”.
12. Under “Forwarding Number”, select “Number”, and a new field will appear where you can enter your CaptureNow phone number.
13. Adjust the "Ring Duration to 20" seconds and click “Save”.  Then hit “Save” again to save your extension. 

Your calls should now be forwarded directly to CaptureNow.