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What happens if our CRM has a firewall configured?

For firms utilizing on-premise CRMs with firewall configurations, it's essential to whitelist specific IP addresses to ensure seamless integration with CaptureNow. Below are the steps to add CaptureNow IP addresses to your firewall settings:

Step 1: Contact Your IT Department

Before proceeding, reach out to your IT department or network administrator to request assistance with modifying the firewall settings. They will have the necessary permissions and expertise to make the required changes.

Step 2: Whitelist CaptureNow IP Addresses

Instruct your IT department to whitelist the following CaptureNow IP addresses on your firewall:

  1. 34.226.135.181
  2. 52.10.104.163

These IP addresses are essential for establishing secure connections between your on-premise CRM and CaptureNow servers.

Step 3: Verify Configuration

Once the IP addresses are added to the firewall whitelist, ensure that the changes are properly configured and saved. It's advisable to perform thorough testing to confirm that the integration between your CRM and CaptureNow is functioning as expected.

Step 4: Regular Monitoring and Maintenance

Periodically review your firewall settings to ensure that the CaptureNow IP addresses remain whitelisted.